YOUR ORDER SHIPPED FAST: All orders placed as "priority" or "expedited" shipping will ship from our facilities within ONE business day!
Any order where a "PRIORITY" shipping method is selected or an "EXPEDITED" shipping method is selected, that order will ship out from our facility and handed off to the shipping carrier within ONE business day (excluding saturdays & sundays) regardless of shipping carrier type selected. Please note, that although we will ship your package from our facility within ONE business day where at that point we will hand off your package to the shipping carrier, the shipping carrier may also take one day to scan your package before actually shipping your item because of the high volume of orders being shipped.
** BULK order, PRIVATE LABEL & WHOLESALE orders are not included in this policy or statement. Shipping for these order types is anywhere from 3 days to 3 weeks depending on size of the order, what is being ordered and where the order is being shipped to. To learn more, click here**
Shipping Late Times Related to Covid19 Impact
Please note that all shipping times are estimates. Due to the carriers being understaffed and overwhelmed by the massive increase in volume due to COVID19, Bakell is unable to refund shipping costs at this time.
STANDARD, FREE, or GROUND SHIPPING: All orders where the standard, free or ground shipping option is chosen will take 1-3 Days to Process + Shipping
Due to the high demand, ALL orders placed during the holidays, meaning orders placed from 11/26/2020 through 1/1/2021, will have a processing time of 1-3 days + the shipping method ETA selected. Please note, our warehouse will be working around the clock but processing and turnaround time will be longer than usual. Expect 1-3 day processing time + ship time. So the right way to think about it is, we need 1-3 days to process, pack and fulfill your order and at that point we will pass off your order to the shipping carrier you selected who will then deliver your package/ order based on the ETA you selected when checking out.
** No expedited processing exceptions will be made during the Holiday Sale rush unless an "expedited" or "priority" shipping method is chosen, nor will any shipping modifications be made after your is placed
Cancellations & Return Policy During the Holidays
We cannot accept any order cancellations -- All HOLIDAY sales are FINAL during the holiday season - (no returns or exchanges will be accepted)
USPS® Coronavirus Updates: Expected Delivery Changes
USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.
Although Bakell® will get your package over to USPS in timely manner, but once your order is in USPS's hands, our team & company have no control over the delivery speed.
** CLICK HERE TO VISIT USPS **
When Choosing "FREE SHIPPING" As Your Shipping Method
For FREE shipping methods offered on our website, there is no guarantee of exact shipping delivery day/ time. Additionally, regardless of what the shipping "estimated delivery date/ time" indicates USPS has asked their partners to let the customer know this is just an estimate and to please add 1-3 extra days for delivery. As a result, no refunds will be issued to customers who use the FREE shipping option if the reason for their refund request is because the date of their event or when the product is needed is missed as we cannot control the USPS delays due to COVID-19. Free shipping is a great option to choose for NON-TIME/ DELIVERY BASED needed order times. But if you need your order fast or by a certain date/ time, do not use this method or count on the "expected shipping delivery time" as USPS has indicated it is not accurate in light of COVID-19 impacts to USPS.
When Choosing "USPS PRIORITY (2-3) " As Your Shipping Method
Priority Mail's two-day and three-day service commitments will be extended to three days and four days, respectively. No refunds will be issued to customers who use this option if the reason for their refund request is because the date of their event or when the product is needed is missed as we cannot control the USPS delays due to COVID-19.
Why Is My Order Stuck In "PRE-SHIPMENT" On The USPS Tracker?
When an order is stuck in "Pre-Shipment" status, that is USPS code for "..we scanned your package but don't know where it is and/ or we missed it's initial scan at the original distribution center, but it will be scanned at another delivery point along the way." USPS is having challenges over the last 60-90 days because of the COVID-19 impact thus resulting in a lack of staff/ resources as stated on the there website (click here) which is causing delays to customer packages across the USA & Internationally. What's happening is the USPS tracker indicates that the order/ package is in a status of "Pre-Shipment" and then suddenly the status changes to "your package will be delivered tomorrow before 10am" OR it will say "your order is currently out for delivery." In most cases, the Pre Shipment status will change to "your order is out for delivery" as that is happening 9 times out of 10 at the moment.
I understand some of my mail delivery may be delayed? Why?
Postal Service Priority Mail® products and First-Class® packages may temporarily require more time to be delivered due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic.
When will this happen?
This change is effective April 17, 2020.
How will this affect delivery of Priority Mail?
Priority Mail's two-day and three-day service commitments will be extended to three days and four days, respectively. Customers will continue to receive improved product tracking and as much as $50 in free insurance through USPS. Contact USPS for more information, click here.
Will this affect delivery of Priority Mail Express®?
Priority Mail Express service, which guarantees overnight service, and one-day service commitments for Priority Mail will not change.
Will First-Class Mail be delayed too?
There is no impact to First-Class letters and flats. However, First-Class Package Service® two and three day service commitments will be extended to three and four days respectively.
Is mail still being sent to other countries?
Global Express Guaranteed® Services also have been altered. For a full list of international and domestic updates, refer to usps.com.
Does free shipping apply to international orders as well?
No, free shipping only applies to the USA 48 lower states. International shipping rates will be calculated during the checkout process.